..:: Comcast Can Kiss My Ass Round 2 ::..
New chat log:
user Brad_ has entered room
Brad>Need to schedule support, I suspect a faulty modem. Can receive inbound calls, can make long distance calls, cannot make local calls.
analyst Michael has entered room
Michael>Hello Brad_, Thank you for contacting Comcast Live Chat Support. My name is Michael. Please give me one moment to review your information.
Michael>I will be happy to assist you with that.
Michael>Since your account protection is a priority to Comcast, I need to verify some information before I am able assist you. May I have the full name,and phone number the account is under. Thank you.
Brad_>Sure, Brad Gagne, number’s [redacted]
Michael>Thank you, One moment please, While I verify that information, and I will be back with you shortly.
Brad_>Cool.
Michael>What lights are on the phone modem, Please let me know which are steady and which are flashing.
Brad_>Battery light is blinking green, all others are steady green
Brad_>Thursday night reps Katrina and MaryJo line tested the heck out of our setup, reset the modem remotely, but ended up scratching their heads
Michael>Thank you, One moment Please.
Brad_>And a promised call to schedule service never came
Brad_>*** WARNING *** I’m getting frustrated
Michael>Thank you
Michael>I do understand, testing indecated that I will need tor reset your modem.
Brad_>… and the seventeenth time is any different from the previous 16?
Brad_>Do you have the chatlogs from before?
Michael>I can only hope if it doesn’t work I will schedule a Technician and tell them to bring a new modem.
Brad_>It won’t do a bit of good, but go ahead
Brad_>Work the script
Michael>Thank you for your understanding,
Brad_>IS there any record of the two hours that I’ve already spent on this on your end?
user Brad_ has left room
analyst Michael has left room
Brad_>It’s back up, all green with a blinking battery
Brad_>Seriously… I got dropped again?
Brad_>Hello?
Brad_>Good acoustics in here.
Brad_>Just a small town girl… living in a lone-ly worllllld
Brad_>She took a midnight train goin’ an-ny-wherrrrre…
Brad_>Just a city boy… born ‘n raised in South Detroiiiit…
Brad_>He took a midnight train goin’ an-ny-wherrrrre…
Brad_>I power cycled it myself when your reset brought me nothing but pain
Brad_>Can you hear me now? (Sorry, that’s the other guys)
Brad_>[Tap] [Tap] [Tap] Hello?
Brad_>Michael? You there buddy?
Brad_>Michael?
Brad_>Miiiiichael?
Brad_>You still there?
Michael>Analyst has closed chat and left the room
