..:: Comcast Can Kiss My Ass Round 3 ::..

Posted on November 29th, 2008 by Brad, Head SOB in Frustration 
Brad> I just want to schedule a serivce call.  HELP ME.
user Brad_ has entered room
analyst Aarti has entered room

Hello Brad_, Thank you for contacting Comcast Live Chat Support. My name is Aarti. Please give me one moment to review your information.

Aarti>A wonderful day to you! How are you today?
Brad_>I’ll warn you from the outset, that I’m frustrated with Comcast in a big way

Brad_>But other than that, peachy!

Brad_>Your guy Michael reset my modem then bailed on me

Brad_>I know you have a script to follow, but I need an independent thinker on this, Aarti

Brad_>This is going on hour 42 of a nightmare for me, so I need this to end.

Brad_>You can reference your chat logs for the pain I’ve been through, I’m sure.

Brad_>If I’m typing too fast for you, please say so

Brad_>Any sign of life would be appreciated.

Aarti>I understand your frustration but I can certainly try and help you.

Aarti>I am sorry for the inconvenience.

Aarti>May I please get your account number?

Brad_>It’s not immediately available. Katrina, MAryJo and Michael didn’t get it either.

Brad_>My name is Brad Gagne, my phone number is [redacted]

Brad_>I’m sure you can review my account and chat logs to see what’s been done up to this point
Aarti>Thank you

Aarti>I am currently setting up a tech for you Brad.

Aarti>is that ok with you?

Brad_>Please. It’s what I wanted Thursday night

Brad_>Tomottow morning would be AWESOME.

Aarti>Is this for the internet?

Brad_>No

Brad_>You seriously have no idea what I’ve gone thorugh, do you?

Aarti>What is the trouble call for Brad?

Brad_>You have no trail on this issue so far?

Aarti>Sorry, I meant the CDV service.

Aarti>I do see tickets on CDV Brad and that you cannot call locally. Correct?

Brad_>YES! Finally, a capable Comcast rep.

Brad_>I said MaryJo was the best, but I lied to her. She was merely adequate

Aarti>Is [cell number redacted] affected Brad?

Brad_>[shaking my head] Oh God, here I go again

Brad_>Call me Fredo, put me in the boat and shoot me in the head

Brad_>That’s my cell phone number

Brad_>With T-Mobile

Aarti>[redacted home number]

Brad_>It works. I Can call locally quite well with it.

Brad_>That’s the one. THank you!

Brad_>Promise me you’re not going to reset my modem. That’s all I need you to do for the remainder of this chat

Aarti>I won’t don’t worry

Brad_>Sweet. I’ll save a place at the Christmas dinner table for you then.

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analyst Aarti has left room

Brad_>What the hell?

Brad_>Hello?

Brad_>Aarti?

Brad_>Aarti? You there?

Brad_>My modem was just reset

Brad_>I didn’t do it.

user Brad_ has entered room
analyst Aarti has entered room

Aarti>Thank you.

Aarti>I was just about to call you Brad.

Aarti>I have setup a date for you tomorrow from 1pm-3pm

Aarti>Is that ok with you?

Brad_>I’ll take it

Brad_>I just want this nightmare over with

Aarti>Awesome!

Aarti>I understand Brad.

Aarti>the appointment is for tomorrow and your confirmation ticket number is: CR146459875

Brad_>Wow. I actually teared up reading that confirmation number

Brad_>Beautiful. [Sniff] Simply beautiful

Aarti>Yes it is Brad

Aarti>smile

Aarti>Now that I’ve fixed that problem, is there anything else I can help you with?

Brad_>I think we’re good.

Aarti>Perfect!

Aarti>Thank you for taking out the time to chat in with us. If you ever need any further assistance please do not hesitate to contact us. Have a nice day!

If you are interested in upgrading or adding to your current services, you can do so by going to http://www.comcast.com/Shop/Buyflow/Default.ashx for the latest promotions being offered.

Aarti>Cheers!

Brad_>Seinfeld!

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